International Orders

Preferred Shipping Methods

We frequently ship overseas and utilize adequate packaging to ensure that the product is not damaged. For International Orders, we recommend USPS International Priority Mail with an expected timeframe for arrival of 6 to 10 days. International shipping costs vary by weight and destination, and will be calculated at checkout. First Class Mail International Parcels do have the lowest shipping cost but the transit times vary by location and tracking is not available with this method. As a general rule, orders going through DHL or UPS tend to be more scrutinized by customs and may be subject to more custom duties than USPS International Priority Mail.
 
For larger and high value shippments we recommend DHL. Please call 1-888-635-9582 or email: store@bioray.com to receive a custom quote.
 

Import Taxes

You may have to pay import taxes, customs duty, etc. These charges are separate from your shipping charge and you will be billed directly for them.
 

Customs Liability

Bioray Inc will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office, and ask about import regulations and restrictions before placing your order.
 

Refund Policy for Returned Packages

Please note, if your order is returned to us due to banned / restricted products, a wrong address, refusal to pay customs fees or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order minus the shipping charge and 20 percent of the value of the order as a re-stocking fee. We will also subtract any other outside charges we have incurred during shipping, such as warehousing fees, return postage fees, etc. If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs there will be no credit processed for the product(s).
 

Insurance

Packages shipped via USPS International Priorty Mail and First Class Mail International Parcels are NOT insurred and refunds are not available if your order is lost. UPS and DHL packages are insurred up to $100. Please contact us if you would like insurance for USPS, UPS, or DHL packages.
 

Free Sale Certificates | CA ORG # 58191

BIORAY® is a food processor that is registered with the State of California and inspected by the California Department of Public Health (CDPH) for compliance with applicable provisions of the federal Good Manufacturing Practice (GMP) regulations for food, which are adopted as California regulations. Free Sale Certificates, issued by the State of California for specific countries, may be available upon request (allowing four to six weeks for processing).
 
For help placing an International order or receive to a custom shipping quote, please email: store@bioray.com
×
×