Returns & Exchanges
To be eligible for a return, your item must have been purchased from BIORAY,® be unopened with the safety evident seal in place.
You may return any unopened products purchased from BIORAY® within 30 days of delivery for a full refund. BIORAY® will be responsible for the return shipping cost if it is our error.
You will receive the credit to your original form of payment, less the shipping cost, within several days depending on your card issuer’s policies.
Please contact the original seller if you purchased your products from a third party entity, such as a distributor or retail partner.
If you would like to exchange any products purchased from BIORAY®, for any reason, please go to our Contact Us page and fill out a request and let us know the reason for your exchange.
BIORAY® will be responsible for the return shipping cost if it is our error.
A customer support person will respond to you within 48 hours.