Shipping, Returns & Exchange Policy
Refunds or Returns:
We accept returns of unopened product within 30 days of purchase for a refund (minus shipping fee). We reserve the right to reject any returns that are missing safety evident seal or for other factors affecting the condition of the product(s). We do not provide shipping labels for returns/exchanges. We do not accept returns from or exchanges for purchases made through third-party vendors.
Exchanges :
No exchanges or returns for any opened products due to the consumable nature of the products. We do not accept returns and/or exchanges based on product effectiveness, taste, feel, appearance, effects, reactions, or the like. We offer steps on our website, as well as free consultations with our highly trained customer support representatives to assist in utilizing the products in a way that will optimize tolerance and improve results. Contact support@bioray.com for further assistance. We do not accept returns from or exchanges for purchases made through third-party vendors.
Shipping FAQ
We ship the same day your order is received for most orders received before 12 pm PST, Monday - Friday. Orders received after 12 pm PST will be shipped the following business day. Orders received on weekends or holidays will be shipped on the next business day.
Please include your full name and complete information including apartment number or suite number. Bioray is not responsible for packages left at your location or lost in transit due to an invalid address. Please contact the appropriate mail carrier company with questions about lost packages.
Shipping Carriers
Our formulas are shipped from our offices in Irvine, California. To offer low cost and fast shipping, we work with Federal Express. Standard shipping time is 3-7 business days. Expedited FedEx options include Overnight and 2nd Day Air options and are available for an additional cost. Expedited options are not available during a Bioray sale.
If you would like to request “Signature Required” (addition cost) to ensure your package will be held for you if you are not present, please contact support@bioray.com. We use USPS for Alaska, Hawaii, Puerto Rico and PO Boxes. Standard shipping time is 3-7 business days.
Shipping Rates
• Free standard shipping for orders over $75
• Flat fee shipping is $8 for orders under $75
• Expedited shipping is based on weight and destination and fee is computed at checkout
Tracking Information
Please be sure to provide an email with your order as all orders include tracking that will be emailed to you when your package is shipped out. Please check Junk/Spam folders if you do not receive a confirmation email for your order.
If you have an issue with your package, here’s what you should do:
Cancellations or Changes:
You can cancel or make changes to your order by calling 949-305-7454, for international call 1-888-635-9582. No cancellation or changes to your shipping address or order details can be made once your package has left our facility.
Incorrect Items Shipped to You:
If you receive the incorrect items purchased direct from bioray.com, please contact us via email at support@bioray.com with your order number. We’ll help you with getting the correct item you ordered and send you a return shipping label for the incorrect item(s). Please try to keep your shipping materials and wrap
items as they were shipped to ensure safe return. You will receive your ordered formulas at no additional charge.
Damaged Package:
If your shipment arrives damaged, please contact Bioray with photos of your product and packaging and Bioray will file the appropriate claim with the shipping carrier.
Lost or Delayed:
If you call the carrier and they confirm a delayed package was lost, please contact Bioray immediately. Bioray will file a claim with the carrier to investigate further.
Stolen:
Bioray is not responsible for lost or stolen items once a delivery has been made. If you suspect a package has been lost or stolen, please contact the appropriate mail carrier. You may request a “signature requirement” for an additional
charge by reaching out to support@bioray.com prior to submitting your order.