International Shipping, Refunds & Returns — Quick Overview

International Shipping

• We ship to most countries, but do not ship to: China, Iran, Mexico, Spain, Russia, or the Czech Republic.
  

• Shipping options:
  

• FedEx International Economy (7–21 business days)
  

• FedEx International Priority (1–5 business days)
  

• Alternative carriers (USPS or DHL) may be requested by emailing support@bioray.com.
  

• Please provide a full, valid address (including apartment/suite numbers) to avoid delivery issues.
  
  

View Full International Shipping Policy ➔

Refunds & Exchanges

• No returns or exchanges are accepted for international orders.
  
  

Customs & Import Fees

• We declare the full order value and list products as “tea extracts, essences, and concentrates.”
  

• You are responsible for customs duties, import taxes, and any brokerage fees.
  

• BIORAY is not liable for orders delayed, refused, or seized by customs.
  
  

Order Support

• Incorrect item received? Email support@bioray.com with your order number.
  

• Damaged shipment? Send photos to support@bioray.com for assistance.
  

• Lost package? Contact the carrier first, then reach out to us if needed.
  

• Stolen package? BIORAY is not responsible once delivery is confirmed. Signature delivery is available upon request.
  
  

Cancellations or Changes

• Call 949-305-7454 or 1-888-635-9582 immediately to request changes.
  

• No changes or cancellations can be made once your package has shipped.
  
  

Need assistance with your international order?
Our Customer Support Team is here to help: support@bioray.com