Domestic & International Shipping Options
DOMESTIC SHIPPING OPTIONS
Free and Flat Rate Shipping
BIORAY® offers FREE GROUND SHIPPING on all online U.S. orders over $50. For orders under $50, you will be charged a flat rate shipping fee of $5. BIORAY’s standard method of shipping in the continental United States is FedEx Ground. Prices are subject to change without notice.
We use USPS for shipments to Alaska and Hawaii. Charges vary according to weight and will be calculated at checkout.
Same-Day Shipping
Same day shipping on most orders before 11:00am PT. Orders received after cut off time will be sent the following business day. Orders received on weekends or holidays will be shipped on the next business day.
Expedited Shipping
Orders must be received before 11:00 am PST Monday through Friday to qualify for same-day expedition. This DOES NOT include weekend and holidays. During BIORAY Special Sales Events (such as Black Friday/Cyber Monday) delays in order processing should be expected due to increased volume, therefore expedited shipping is not recommended. Expedited shipping does not qualify for free shipping.
Sales Tax
BIORAY® products are classified as taxable dietary supplements by the State of California. Therefore, sales tax will be charged to customers with delivery addresses in California.
INTERNATIONAL SHIPPING OPTIONS
Preferred Shipping Method is Federal Express During the Pandemic
Due to the delays and lack of accurate tracking with USPS we are no longer offering this as a method of delivery for international shipments. We will ensure your product is packaged safely with recyclable materials. International shipping costs vary by weight and destination, and will be calculated at checkout.
For larger and high value shipments we recommend DHL. Please call 1-888-635-9582 or email: shipping@bioray.com to receive a custom quote.
Import Taxes
You may have to pay import taxes, customs duty, etc. These charges are separate from your shipping charge and you will be billed directly from them. Charges may be based in the original value of products purchased. Bioray cannot alter invoice pricing to reduce duties or taxes.
Customs Liability
BIORAY® Inc will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office, and ask about import regulations, restrictions and charges before placing your order.
Refund Policy for Returned Packages
Please note, if your order is returned to us due to banned / restricted products, a wrong address, refusal to pay customs fees or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order minus the shipping charge. We will also subtract any other outside charges we have incurred during shipping, such as warehousing fees, return shipping fees, etc. If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs there will be no credit processed for the product(s).
Insurance
FED EX and DHL packages are insurred up to $100. Please contact us if you would like to purchase additional insurance.
Free Sale Certificates | CA ORG # 58191
BIORAY® is a food processor that is registered with the State of California and inspected by the California Department of Public Health (CDPH) for compliance with applicable provisions of the federal Good Manufacturing Practice (GMP) regulations for food, which are adopted as California regulations. Free Sale Certificates, issued by the State of California for specific countries, may be available upon request (allowing four to six weeks for processing).
For help placing an International order or receive to a custom shipping quote, please email: shipping@bioray.com