Returns & Exchanges

Policy Update

At BIORAY®, the health and well-being of our employees, customers, and communities is our top priority. Due to the current COVID-19 pandemic, we are temporarily suspending product returns.

Please contact the original seller if you purchased your products from a third party entity, such as a distributor or retail partner.

If you have experienced an error with your order, please go to our Contact Us page and fill out a request for support. A customer support representative will respond to you within 48 hours.

COVID-19 Update

The BIORAY team takes your health to heart. We handle our customer's products and packaging with the utmost care and cleanliness. We have numerous measures in place: our hand washing, sanitizing work areas, door handles, and warehouse is being done ongoingly throughout every workday.

Our thoughts and prayers are with those who are suffering and those on the front-line taking care of us.